Finally, the visibility - and the system to act on it.
Refill Insights™ is the organisation dashboard for HR and benefits leaders. It gathers everything the programme knows, turns it into an insight worth acting on, recommends the campaign, tracks the outcome - and ties all of it back to return on investment.
How it works
You have utilisation reports. You don't have a system that acts.
Most HR teams already get some form of mental health reporting. It tells you a programme is being used. It doesn't tell you whether the right people are using it, what to do about it, or what it returned. Refill Insights™ closes that loop.
Each stage feeds the next, and the last feeds the first. Reporting surfaces insight. Insight generates action. Action produces new data. That closed loop is the difference between a dashboard and a system.
A worked example
One pattern, all the way through.
This is what the chain looks like when it runs on a real signal - from raw data to a number a CFO recognises.
The summary
High levels of depressive symptoms are reducing workforce productivity and engagement.
1
Data
- Share of employees reporting sadness or loss of interest
- PHQ-9 severity distribution across the cohort
- Work Outcome Suite concentration and its linkage to absenteeism
2
Strategic insight
Employees with depressive symptoms show 2-3× higher productivity loss, disengagement and attrition risk than the rest of the workforce.
3
Recommended action
- Fast-track therapy pathways for the affected cohort
- Behavioural activation programs
- Manager mental health awareness training
4
Measurable outcome
Tracked against a goal, with value modelled across the four ROI dimensions.
20-30% productivity recoveryReduced absenteeism costHigher retention3-5× estimated return
Risk if no action
- ↑Rising presenteeism cost
- ↑Attrition increase
- ↑Long-term disability claims increase
The summary layer
Everything the programme knows, on one screen.
Utilisation is where most reporting stops. Here it's the starting point - alongside where people drop out of care, and how every layer of the care model is actually being used.
TC
TechCorp IndustriesHR Portal · Powered by Refill Health
This quarterAll departmentsAll locations
Universal Care Model - engagement by layer
82%
Therapist
71%
Coach
64%
Care nav
65%
Self-care
54%
Micro-learning
88%
Overall
Care journey - where people are lost
Eligible
3,567
-10%
Registered
3,210
-10%
Onboarded
2,889
-20%
In care
2,319
Top reported issues
Stress
38%
Anxiety
32%
Low mood
24%
Focus
22%
Trauma
12%
Top needs
Stress
42%
Anxiety
35%
Burnout
28%
Sleep
18%
Work life
12%
Sample dashboard - organisation name and all figures throughout this page are illustrative.
The insight layer
What Refill Foresight™ found - ranked by what it's worth to fix.
Not a wall of charts to interpret. A prioritised list of what's actually costing the organisation something, each with the size of the opportunity and a confidence level attached.
Engagement · ROI
Ready to action
570 onboarded members still haven't started care - the biggest fixable leak in your funnel.
570 members₹18-24 L modelled
Conversion down from last quarter94% confidence
Engagement
Tracking
Men convert to care at 5.7% versus 11.2% for women.
90 fewer men in careGap widening
Campaign live - week 5 of 896% confidence
Utilisation · Clinical
Connected insight
Your 618 no-shows concentrate in the depression cohort - the same members who recover ~18% slower.
₹1.7 L in unused sessionsTwo modules linked
One fix helps both - found by linking two modules no single view would surface
The action layer
Where most analytics platforms stop, Refill Insights™ keeps going.
A dashboard that ends at "here's the data" leaves the hardest work undone. Every insight arrives with a campaign already drafted - segmented, written and ready for you to review, approve and launch.
From insight · 570 onboarded members have not started care
First-session reminders
A respectful, opt-in reminder sequence designed to help onboarded employees book a first therapy or coaching session.
570Members
Convert 200Target outcome
+18% ROIEstimated uplift
Active campaign · from the male conversion gap
Men's mental-health drive
Goal: improve male conversion by 6% within two months. Reached 1,180 members so far.
Progress to goal · week 5 of 8+3.2%
The outcome layer
Every outcome resolves to one number.
Economic value created versus programme cost, broken across four modelled dimensions - with the formula and the assumptions shown, not hidden.
4.3×
Estimated return
₹3.05 Cr
Economic value created
₹8,563
Value per employee
~3 mo
Estimated payback period
For every ₹1 invested in the programme, your organisation is seeing an estimated ₹4.28 in economic value.
Where the value comes from
Presenteeism recovery
₹137 L
45%
Attrition cost avoided
₹76 L
25%
Absenteeism savings
₹46 L
15%
Healthcare cost savings
₹46 L
15%
How it's calculated
The formula
Economic value created - Programme costProgramme cost
= 4.3×Economic value
₹3.05 Cr
Programme cost
₹71 L
Net benefit
₹2.34 Cr
Core assumptions
Replacement cost0.5× salary
Healthcare baseline₹20,000 / member / yr
Working time1,920 hrs · 240 days
Measured improvements
Absenteeism recovered34 min / month
Presenteeism recovered1.06 pp
Attrition risk reduced1.18 pp
Healthcare cost reduced16%
Value is attributed only to the 1,437 members with matched pre/post improvement - never to everyone enrolled.
Measurement status
✓
Baseline complete✓
First-quarter measurement3
Next remeasurement4
Full-yearA point estimate using organisation data plus benchmark-backed modelling - recalculated each reporting period as participation and repeat measurement increase.
Still on the table. 570 onboarded members haven't started care. Converting 200 of them adds an estimated ₹26 L - moving the return from 4.3× to 4.7×. The gap is an instruction, not just a number.
A modelled estimate, not audited financial reporting. Calculations use published research, benchmark rates and organisation-level data; results vary with participation, workforce profile and external factors. Individual member identities and clinical records are never used in employer reporting.
Privacy architecture
Every aggregate is engineered to be trustworthy.
A workforce mental health dashboard is only as valuable as employees trust it. Insights is built so the employer sees the patterns that matter - and never sees the individuals behind them.
What Refill Insights™ sees
- Aggregate utilisation and engagement
- Wellbeing distribution by cohort and location
- Cohort-level clinical and coaching improvement
- Crisis volume and response performance
- ROI cohort comparisons
- Recommended campaigns surfaced from patterns
What is never shared
- Individual employee names or identifiers
- Which specific employees scored what
- Individual diagnosis or severity tags
- Which specific employees were flagged in crisis
- Individual healthcare claims or productivity data
- Any individual signal that triggered an insight
Aggregate-only by design. Reporting thresholds prevent small-cohort re-identification, and cohorts under 15 are hidden entirely. Member consent is required, and the architecture is DPDP-compliant, GDPR-aligned and HIPAA-aligned. Refill Foresight™ surfaces patterns - it can be wrong, and you decide what to act on.
Customer success partnership
The dashboard surfaces the data. A partner helps you act on it.
Day to day
Asynchronous Q&A
Time-sensitive insight surfacing, for HR generalists running the programme week to week.
Quarterly
Business review
A structured 90-minute forward-looking session for CHRO, VP HR and benefits leadership - with a written summary that's yours to share.
Annually
Strategic planning
End-of-year deep dive and ROI evidence package, built for executive leadership and board reporting.
Common questions
What buyers ask about Insights.
A utilisation report tells you a programme is being used. It doesn't tell you whether the right people are using it, why a segment isn't converting, what to do about it, or what any of it returned. Refill Insights™ runs the full chain - data to summary to insight to campaign to measured outcome - and each stage feeds the next.
Stop making mental health decisions without the system to act on them.
Refill Insights™ is the workforce mental health platform built for HR and benefits leaders who need more than utilisation reports. Schedule a working session and we'll walk the full chain - data, insight, campaign, outcome, return.