The difference between software and care.
A directory of therapists is software. Every employee gets a dedicated Care Navigator — across self-care, coaching and clinical therapy alike.
How standard platforms route employees.
No context. No continuity. No follow-up. Employees are handed a number and expected to navigate everything alone.
Six jobs. One relationship.
They don't wait to be contacted.
A score crosses a clinical threshold
Scores move the wrong way
Someone drifts out of their plan
Coaching progress stalls
A crisis-relevant response is recorded
A timeline of guided care.
A relationship built on proactive support, not reactive intervention. Here's a typical journey for an employee entering the ecosystem.
Navigators are clinicians first.
Routing care requires clinical judgement. That's why every Care Navigator holds an advanced degree in mental health and operates under strict supervision.
Common questions about Care Navigation.
Everything you need to know about the role, the escalation pathway, and how it fits the rest of the platform.
A Care Navigator is a dedicated, clinically trained professional who stays with an employee from their first assessment to a sustained outcome. They handle matching, scheduling, escalations, and continuity of care.
Unlike call center reps or directories, Care Navigators have clinical training. They use validated instruments and clinical logic to route care, and they take clinical accountability for ensuring no member falls through the cracks.
Care Navigators operate within the clinical care team and have access to necessary clinical context to ensure continuity of care, but this information is never shared with employers.
Yes. If you don't click with your therapist or coach, you simply tell your Care Navigator. They handle the switch seamlessly, and your clinical context travels with you so you never have to start over.
Without a Care Navigator, the platform is software. With one, it's care.
A Care Navigator is what holds it together - and what makes the outcomes real.