The only mental health programme that puts its own fee at risk.
Therapy, ICF-certified coaching, self-care and work-life support - witha dedicated Care Navigator for every employee. Built for Indian workforces, reported to your board every quarter.
You're already paying for this. Just not on the benefits line.
The annual cost of poor employee mental health to Indian employers — roughly $14 billion. Deloitte also found that 80% of the Indian workforce reported symptoms of poor mental health in the preceding year, and that stigma stopped around 39% from doing anything about it.
The largest cost isn't people taking sick leave - it's people at their desks, unable to concentrate. That's invisible to headcount reporting and invisible to a utilisation report. It only becomes visible when you measure clinical improvement and convert it into work outcomes, which is precisely what our ROI model does.
Four things that consistently make the difference.
When a CHRO or a benefits lead evaluates us against other platforms, these are the four that decide it. None are accidents - they're how the platform was built from the start.
Outcomes we put our fee behind.
Almost every provider in this category is paid the same whether your people improve or not. We don't think that should be normal. A portion of our fee sits at risk against outcome targets agreed with you before launch, measured from a pre-deployment baseline using validated instruments and settled against quarterly reporting. Terms are written into your contract - a guarantee you can enforce, not a claim you have to trust.
Care that reaches the 90% who'd never book a session.
Three layers, not one door. Self-care tools and micro-learning from day one - no booking, no disclosure. ICF-certified coaching for performance, transitions and leadership. RCI-registered therapy for clinical need. All of it in Refill Hub™, the employee's own private space, with family cover included.
A dedicated Care Navigator for every employee.
Not a triage agent who routes once and disappears. A named, Master's-level, clinically supervised professional who interprets the assessment, confirms the right layer of care, gets the person to session one, and stays until improvement holds. This is the single reason people who start care actually finish it - and the reason utilisation doesn't stall at 5%.
Reporting that ends in an action, not a number.
Refill Insights™ runs the full chain - data to insight to campaign to measured outcome. It tells you which cohort isn't converting, drafts the campaign to fix it, tracks it to a goal, and resolves the result into ROI. Always aggregated, never an individual - so you meet your duty of care without ever seeing who's in care.
The targets that settle the guarantee.
ROI you can defend to your CFO and your board.
Economic value across four modelled dimensions, divided by programme cost, with the formula and every assumption published on screen.
Where the value comes from
Model it on your own numbers.
Headcount, average salary and programme cost in - projected return across all four dimensions out, with every assumption visible. Take the output straight into a budget conversation.
Deliberately conservative.
We removed an engagement-and-wellbeing component because it counted recovered productivity twice against the same salary base. We apply no productivity multiplier. And value is attributed only to employees with matched pre/post improvement - never to everyone enrolled. The model is built to survive a finance review, not to produce a big number.
Eight AI products. One coherent platform.
The AI Suite makes every interaction faster, more personalised and continuously measured. It serves the Care Navigator and the clinician - it never replaces them.
Refill Foresight™
Surfaces who needs support, and when - before they ask
Refill Match™
Matches to a therapist, a coach, or both - with alternates
Refill Navigator™
The Care Navigator workstation - caseload, alerts, care plans
Refill Hub™
The employee's private space - plan, sessions, tools, progress
Refill Notes™
Structured clinical documentation for therapists
RefillGrowth™
Coach workspace built on ICF Core Competencies
Refill Insights™
Your dashboard - outcomes, ROI and recommended actions
Academy Intelligence
Practitioner development for therapists and coaches alike
Every deployment leverages the entire AI suitefrom day one. You don't pay per product.
Procurement-grade questions, answered directly.
Three structural differences. Every employee gets a dedicated Care Navigator rather than a directory and a phone number. Coaching is delivered by ICF-certified coaches as a co-equal discipline, not an unaccredited add-on. And outcomes are measured with validated instruments before every session - so reporting shows whether people improved, not how many called.
A portion of our fee is placed at risk against outcome targets agreed with you before launch - which measures, what thresholds and how much is at risk are set per contract, because they depend on your workforce and your starting point. Targets are measured from a pre-deployment baseline using validated instruments and settled against quarterly reporting. If we miss them, we don't keep the full fee.
Value is modelled across four dimensions - presenteeism, attrition, absenteeism and healthcare - using assessment data, utilisation and published benchmarks, with the formula and assumptions shown on screen. It's a modelled estimate, not audited financial reporting, and the methodology is open to your finance team. You can run it on your own numbers in the estimator before you talk to us.
No - and that's enforced by system architecture, not policy. You receive aggregated, cohort-level insight only: never a name, never a record, never an individual score. Reporting thresholds prevent small-cohort re-identification. This is also why utilisation works: employees engage because they trust it, and 61% of Indian employees who avoid their EAP cite confidentiality as the reason.
The targets on this page are projections modelled from published clinical evidence, labelled as such - and they're the numbers our fee is placed against. What we can show you now is the methodology, the instruments, the clinical governance model, the full bibliography behind every clinical claim, and a working ROI model you can run yourself. We take the commercial risk rather than asking you to take it on our word.
Deployment covers configuration, SSO, employee communications and baseline assessment. The baseline is sequenced before launch - it's what every later outcome and every guarantee is measured against, so it can't be retrofitted. Timelines are confirmed in a scoping session.
Yes. A spouse or partner activates their own confidential account - separate login, separate care plan, separate Care Navigator. Neither sees the other's sessions. Work-life support including financial, legal, parenting and elder care is included in EAP+ for the employee.
Because the assumptions underneath a mental health platform are local. Clinical registration (RCI), privacy law (DPDP), mental health legislation (MHCA), salary structures and the shape of workplace stigma in India are all things a platform built elsewhere adapts to at the edges. Our ROI model runs on Indian salaries and Indian replacement costs - not a dollar figure converted at today's rate.
Workforce mental health, finally built for outcomes.
No permission, no referral, no explaining yourself to anyone. Activating takes about a minute - and the tools work the moment you're in.