Employee mental healthcare built to be measured.
Clinical therapy, ICF-certified coaching, self-care and work-life support - combined into one model, guided by a dedicated Care Navigator, and reported to your leadership as outcomes rather than utilisation.
Targets we hold ourselves to - and measure against.
These are targets modelled from published clinical evidence - not results measured in our own cohorts. Every deployment is measured from a pre-deployment baseline and reported quarterly in Refill Insights™, whether or not it meets them.
Estimate your own ROIWhy traditional EAPs struggle to deliver outcomes.
Low utilisation, fragmented access and no measurement leave most employees getting timely support from nowhere. EAP+ is built to close each of those gaps.
Three layers of care. The right level, at the right time.
Most employees will never book a session - and they still deserve support. So care isn't one door, it's three: always-on tools for everyone, coaching for growth, therapy for treatment.
Self-care & micro-learning
Guided, clinically grounded practices and short learning paths - available from day one, with no booking and nobody to tell.
- 90-second resets and 3-minute recoveries
- Themed packs - sleep, focus, stress
- Guided programs and meditation courses
- Micro-learning matched to the moment
Professional coaching
For performance, transitions and leadership growth - where the need is developmental rather than clinical.
- Leadership and executive coaching
- Career transition and new-manager support
- Performance and communication
- Stress, resilience and work–life integration
Clinical therapy
For diagnosable conditions and clinically elevated symptoms, delivered by registered clinical practitioners.
- Depression, anxiety and burnout
- Trauma-informed approaches
- Sleep and addiction presentations
- Structured, personalised treatment planning
Every employee gets a person, not a portal.
This is the part traditional EAPs don't have, and the reason ours works. Every employee is assigned their own dedicated Care Navigator - a clinically trained professional who stays with them across every layer of care.
Identifies need early
Validated screening at onboarding, interpreted in plain language - not a score left to worry about.
Confirms the right layer
Reviews the match - therapist, coach, self-care, or a combination - and confirms it with the employee.
Gets them to session one
Books the first appointment and eases the hesitation that stops most people before they start.
Tracks progress
Monitors scores between sessions and re-engages the people who quietly drift away.
Coordinates the care team
Keeps therapist and coach working from one shared view of the same care plan.
Navigation is what separates a benefit people ignore from one they actually use.
Care Navigators are clinically trained professionals - not call-centre agents, not chatbots. One named human owns the relationship from first assessment to sustained outcome.
- Master's-level psychology or counselling
- Crisis-intervention certified
- Trained across clinical and coaching pathways
- Supervised by senior clinical leadership
Support that arrives before someone asks for it.
A traditional EAP waits for a phone call. Refill Foresight™ reads measured signals continuously - so when someone starts to struggle, a Navigator reaches out rather than waiting to be found.
Risk, seen early
Score movement, missed sessions and stalled goal progress surface as signals - routed to a named human, not a queue.
Cohort patterns, surfaced
Where risk is building across a team, it reaches leadership in Refill Insights™ - anonymised, with a recommended action.
Never at the employee's cost
Individual signals drive that person's care and nothing else. No individual data ever reaches the employer.
The pressures that cause the stress in the first place.
What your leadership actually sees.
A comprehensive organisation dashboard showing what the programme is doing - always aggregated, always anonymised, never an individual.
Reporting that ends in a number is where most programmes stop.
Insights doesn't just tell you what happened - it tells you what to do next. Board-ready outcomes, cohort benchmarks, and a measured ROI you can take into a budget conversation.
See Insights in a demoA protocol, not a phone number.
When an employee is in crisis, a helpline that ends with the call isn't enough. EAP+ runs a documented clinical protocol that stays open until clinical leadership confirms resolution.
FAQ
Common questions about our Employee Assistance Program (EAP)
Everything you need to know about the product, implementation, and pricing.
Three structural differences. Every employee gets a dedicated Care Navigator rather than a directory. Coaching is delivered by ICF-certified coaches as a co-equal track, not an add-on. And outcomes are measured with validated instruments before every clinical session, so reporting shows whether people improved — not how many called.
A workforce that feels better and performs better.
Clinical therapy, ICF-certified coaching, always-on self-care and work-life support — one model, one Navigator, one measurable outcome.