A complete student mental health service. Staffed, run and evidenced by us.
We place RCI-registered counsellors on your campus, back them with a national clinical network, and reach every student — with therapy.
Core Capabilities
Student mental health became an obligation, not an intention.
In Sukdeb Saha v. State of Andhra Pradesh(2025), the Supreme Court directed a uniform mental health policy for India's higher educational institutions.
The UGC framework that followed sets out what institutions are expected to have in place - dedicated mental health and well-being centres, monitoring committees, round-the-clock helpline availability, recurring staff training, mandatory career counselling, and external referral partnerships where an institution cannot staff provision itself.
It also does something the sector hasn't seen before: it makes vice-chancellors and principals personally accountable for implementation.That is what moves this from a policy document to a board-level decision - and why "we have a counsellor" is no longer a sufficient answer.
The mandate, delivered.
What the framework asks for — and what we deliver.
Bring this to your registrar. Every obligation, mapped to the part of the programme that meets it, with an evidence trail designed to be produced on request.
Consent handled properly at both ages. For students under 18, parents act as Nominated Representative under the Mental Healthcare Act and parent notification is mandatory in a crisis. For 18+ students, consent sits with the student. One programme, both legal realities — without running two vendors.
Three ways to run it. All of them end to end.
Some institutions already employ counsellors and need them supported. Some need the whole service staffed. Most need both. In every model, one clinical structure is accountable for the outcome.
We support your counsellors
Your institution-employed counsellors keep their role - and finally get the professional infrastructure it requires. Most campus counsellors work alone: no supervision, no clinical peer, no escalation route. That is the real failure point.
- ✓Senior clinical supervision on a documented cadence
- ✓Specialist escalation beyond their scope
- ✓Refill Notes™ and RefillGrowth™ tooling
- ✓Refill Health Academy access
We staff your campus
We appoint RCI-registered counsellors onto your campus - recruited, credentialed, supervised and managed by Refill Health, working under our clinical governance. You get the provision without running the hiring, the supervision or the retention problem.
- ✓Full-time or scheduled days, scaled to enrolment
- ✓Child & adolescent trained, crisis-certified
- ✓Backed by the national clinical network behind them
- ✓We carry the clinical accountability
Both - your team and ours
Your counsellors and ours, operating as one clinical team under one supervision structure. The most common arrangement for larger campuses and multi-campus institutions.
- ✓One care pathway, one escalation route
- ✓Shared documentation and handovers
- ✓Scales up or down each academic year
- ✓No student falls between two systems
Four audiences, four different jobs.
A campus mental health programme has to work for four groups at once, and most fail because they only serve one.
Care they'll actually use
Private, clinical-grade care that respects autonomy — with the lowest-friction door available from day one.
- Self-care tools and micro-learning, no booking, nobody told
- ICF-certified coaching for academic and career direction
- RCI-registered therapy when it's clinically needed
- A dedicated Care Navigator who stays with them
The support they've never had
Your institution-employed counsellors stop working alone. This is the group most platforms ignore, and the one that decides whether any of it works.
- Senior clinical supervision on a documented cadence
- Specialist escalation for cases beyond their scope
- Refill Notes™ and RefillGrowth™ — structured, less admin
- Refill Health Academy and mandatory crisis training
In the loop, appropriately
A trusted partner that keeps parents informed for minors — within what the Mental Healthcare Act actually permits, not beyond it.
- Nominated Representative framework for under-18s
- Mandatory parent notification in a crisis
- Guidance on how to support their child
- Clear boundaries once a student turns 18
Evidence, not anxiety
Compliance you can demonstrate, liability you've reduced, and a clear return on the institution's most valuable asset.
- Auditable evidence trail for the regulator
- Anonymised cohort dashboards — never an individual student
- Named clinical accountability for every case
- Outcomes reported quarterly against agreed targets
Outcome accountability should be standard, not exceptional.
Almost every provider in student mental health is paid the same whether students improve or not. We don't think that should be normal - so we put a portion of our fee behind the outcomes, and align our commercial interest with your students'.
We hold a portion of our fee at risk.
Before we launch on your campus, we agree on clinical outcome targets — specifically, the percentage of students engaging with care who will show measured reduction in distress scores (PHQ-9/GAD-7).
If we don't hit those targets, you don't pay the at-risk portion of the fee. It is the only way to prove we are selling a health outcome, not just a software licence.
What we're measured against.
Targets modelled from published clinical evidence, then measured for your cohort, reported quarterly, anonymised - and used to settle the guarantee.
What institutions ask us.
Implementing a new care program is a significant decision. Here are answers to the most common questions we receive from institutions about compliance, clinical models, and outcomes.
Our clinical team works alongside your existing counselling staff, providing supervision, peer consultation, and an escalation pathway for cases that require specialized or psychiatric care — your counsellors stay the first point of contact wherever that makes sense.
No individual clinical record is shared with administration. Leadership receives only anonymized, aggregated wellness trend reports, while parental engagement for minors follows a separate, consent-based protocol.
Most campuses are fully onboarded within 4-6 weeks, covering clinician credentialing, platform setup, staff training, and a communications rollout to students and parents.
Yes. Our clinical protocols, crisis documentation, and reporting structures are built to map directly onto current UGC regulations and Supreme Court directives on student mental health.
Our 24/7 Clinical Crisis Helpline routes the case to an on-call clinician for immediate triage, with secure escalation to designated campus authorities and partner psychiatric hospitals if inpatient care is required.
Yes. Onboarding includes configuring referral pathways, parental engagement rules, and reporting cadence to match your institution's policies and student population.
The standard for institutional mental health starts here.
A full clinical programme, a compliance evidence trail, support for the counsellors you already employ — and outcomes we put our own fee behind. Book a working session and we'll map our service against your obligations, campus by campus.