A clinical mental health engine, operated by AI.
One intelligence layer connecting care, early risk detection and business impact - so mental wellbeing becomes measurable, actionable, and tied to outcomes.
Three jobs. One connected engine.
Care that is always on.
Round-the-clock access to RCI-registered therapists and ICF-certified coaches, plus self-care tools and micro-learning matched to the moment - designed to support wellbeing before risk becomes visible.
Intelligence that spots risk early.
Refill Health reads signals across assessments, therapy, coaching and self-care engagement to identify emerging risk patterns - surfacing burnout, disengagement and attrition risk before they escalate.
Wellbeing, connected to business impact.
Map wellbeing investment to productivity, retention, healthcare cost and absenteeism - with anonymised dashboards, cohort benchmarks and board-ready ROI reporting.
AI supports decisions. Clinicians make them.
Intelligence is what makes the platform proactive. Clinical accountability is what makes it safe. Both hold at once.
AI runs continuously
Models work across every layer - matching, monitoring, documentation, insight - so the platform is watching even when nobody has asked for help.
Humans hold authority
Models recommend, rank and flag. A registered clinician, a certified coach, or a Care Navigator decides. Override authority sits with the human at every point.
Every output is auditable
Recommendations carry a reasoning trail visible to the Care Navigator and clinical supervision. Nothing is a black box to the people responsible for care.
Clinical note: The operational supervision of the AI suite is owned by Refill Health's clinical leadership team - the same clinicians who supervise the network and own the clinical model.
Refill Foresight™ - risk, seen early.
A reactive programme finds out at the next appointment, or not at all. Foresight reads measured signals continuously across both care tracks - surfacing who needs attention, and routing it to the right human while there is still time to change the outcome.
| Question | What Foresight surfaces | Where it reaches the human | |
|---|---|---|---|
| 01 | Who needs support right now? | Real-time alert to the Care Navigator with the instrument, the score and the threshold crossed. | Care Navigator dashboard (Refill Navigator™) |
| 02 | Who is trending toward deterioration? | Movement across sessions surfaced to the Navigator and treating clinician before the next appointment. | Care Navigator dashboard; session-prep view (Refill Notes™) |
| 03 | What level of care fits this person? | A risk-stratified profile drives the Refill Match™ recommendation - therapy, coaching, self-care, or a combination. | Member matching flow (Refill Match™) |
| 04 | Who is drifting out of care? | Missed sessions, stalled goal progress or unanswered check-ins trigger Navigator outreach - on both tracks. | Care Navigator dashboard (Refill Navigator™) |
| 05 | Where is risk building across a team? | Cohort-level patterns reach Refill Insights™, anonymised, with a recommended organisational action. | Enterprise dashboard (Refill Insights™) |
| 06 | When must someone intervene immediately? | A crisis-relevant response activates the documented crisis protocol - no queue, no triage delay. | Care Navigator dashboard (Refill Navigator™) |
What this means operationally:
Instruments run on a fixed cadence, so change is caught between sessions rather than at the next appointment. The same engine serves one person's care plan and an organisation's anonymised risk picture. Every signal reaches a named Navigator, clinician or coach - and every alert is resolved and recorded.
One AI layer across your entire wellbeing ecosystem.
Refill Health connects members, therapists, coaches, assessments, self-care engagement and HR systems - turning behavioural, clinical and engagement signals into actionable wellbeing intelligence.
Eight products. One unified platform.
Each product serves a specific person doing a specific job. Together they make the entire platform intelligent.
Refill Foresight™
The predictive intelligence layer. Reads signals across both care tracks to surface risk, deterioration and disengagement early.
Refill Match™
Recommends a therapist or coach plus a matched self-care bundle.
Refill Companion™
The member-facing layer. Self-care tools and micro-learning matched to the moment, with between-session support and crisis detection.
Refill Navigator™
The Care Navigator workstation. Caseload, alerts, care plans and outreach queues.
Refill Insights™
The organisation dashboard. Anonymised cohort outcomes, wellbeing trends, measured ROI - and recommended actions.
Refill Notes™
Ambient session capture becomes structured clinical documentation.
RefillGrowth™
Built on ICF Core Competencies - goal tracking and competency structure.
Academy Intelligence
Practitioner development. Surfaces skill gaps from outcome patterns and routes targeted training to therapists and coaches alike.
Two disciplines. Two workspaces. One standard of rigour.
Therapists and coaches do different work, so they get different tools - each built around the framework its profession is accountable to.
Refill Notes™
RefillGrowth™
Everything the engine sees becomes a number you can act on.
Intelligence only matters if it changes something. Every signal the platform detects runs the same path - from detection, to care, to measured outcome, to business impact.
Signal detected
Foresight reads assessment scores, engagement and goal progress across therapy, coaching and self-care.
Care delivered
A Navigator acts on the signal. Match routes the member to the right layer of care, with alternates.
Outcome measured
Validated instruments before every clinical session; ICF-aligned goal measures across the coaching engagement.
Impact quantified
Improvement converts into economic value across five components - reported in Refill Insights™.
The 5 pillars of ROI
How improvement converts into economic value.
Wellbeing spend, tied to the P&L.
Refill Insights™ reports measured ROI quarter by quarter against projection - with the component breakdown, cohort benchmarks and a recommended action for the quarter ahead. Board-ready, always anonymised, never individual.
Same engine. Five different jobs.
- 01
Members
Care that fits the first time, support that arrives without asking, and tools for the moment itself.
Match™ · Companion™ - 02
Therapists
Scores ready before the session, documentation drafted after it, and attention kept on the person.
Notes™ · Academy Intelligence - 03
Coaches
ICF-aligned structure, goal progress tracked against the plan, and competency prompts in flow.
RefillGrowth™ · Academy Intelligence - 04
Care Navigators
A caseload that surfaces who needs attention today - across therapy, coaching and self-care.
Navigator™ · Foresight™ - 05
HR & Benefits Leaders
Anonymised cohort outcomes, early risk signals, measured ROI - and what to do about them.
Insights™
Five commitments. Each one operational.
Privacy by design
Bias monitoring
Transparency to members
Bounded scope
Clinical oversight
FAQ
Common questions about our technology
Everything you need to know about our intelligence layer, risk detection, and data ethics.
Our intelligence layer acts as a connected engine that powers all eight of our products. It continuously reads signals from assessments, therapy, coaching, and self-care engagement to seamlessly map every action to measurable outcomes.
Mental wellbeing, made measurable.
Eight products, one intelligence layer, and a single promise underneath it: every signal becomes care, every outcome becomes a number, and every number ties back to your business.